News Archive

Customers venting their frustration over shoddy service from a business may result in even more unhappiness for the customer should the business decide to retaliate over a negative online review. Professor James Nehf talked about strategies for avoiding these kinds of entanglements in a news story in the Indianapolis Star on November 15. The story also contains a video component.

"Give honest opinions and try not to make assertions of fact unless you have a good basis for believing it is true," Nehf said in the story. "This can take a little thought. You're better off saying, 'to me, the rice pilaf had a very unpleasant taste,' instead of, 'the rice pilaf was rancid.'"

Professor Nehf teaches contracts, consumer law, and commercial law, and is an internationally recognized expert in consumer privacy and financial services law. He is a Cleon H. Foust Fellow, and a John S. Grimes Fellow.